3 Qualities to Look for in an HVAC Tech

When searching for a dependable HVAC technician that won't take you for a ride, it can be a stressful process -- one that involves some research on your part. However, with that research comes peace of mind knowing that you chose the right company for you.

Emphasis on Quality

Here at TDI Air, we put a great emphasis on customer service -- the way it should be. We want you to be happy with all aspects of your service, whether you need AC installation or AC repair in Tyler TX. You don't get that with every company, though, so be careful in your choice of HVAC technicians. Here are there qualities to be on the lookout for:

#1 Ask Questions

Whether your short list of HVAC contractors contains complete strangers or those well recommended by friends, you should never neglect this most basic part of the hiring process. Anyone you are inviting into your home should be given the time and attention is takes to make the most informed decision. Some things you can ask, either over the phone or in person, include:

  • How long have you been a contractor?
  • Are you certified, licensed, insured?
  • Do you belong to any professional organizations?
  • Do you offer industry-leading warranties?
  • What products and brands do you use?
  • Can you give me a free estimate with no obligation?
  • Are you available for emergencies?
  • What are your hours and are they flexible?
  • Do you offer rebates on energy-efficient ENERGY STAR-qualified heating and cooling equipment?

#2 Do Your Homework

Speaking with the contractor is a great way to find out if he or she can provide you with the services you need. It also helps you determine a good personality match. However, you should still do your research on the company to ensure they can back up what they say. Ask around for recommendations from friends. Ask the company if they could provide you with the names and numbers of past or current customers that you could contact for their opinion. Check all social media pages for the company and see how often they communicate with their followers and how prompt they are. Head to consumer watchdog sites like Yelp and Angie’s List to view reviews.

#3 Look into Professional Status

Finding out if a particular HVAC contractor is licensed and insured shouldn't be the extent of your research. Dig a bit deeper and see if they are a member of trusted, reputable professional associations within the HVAC industry, such as the Air-Conditioning and Refrigeration Institute, American Society of Heating, Refrigeration and Air-Conditioning Engineers, and American Society of Mechanical Engineers. Is the contractor NATE-certified? Does the company have a good standing with organizations like the Better Business Bureau? Speaking of the BBB, they recommend obtaining at least three estimates before making your decision on a reputable HVAC contractor.

Contact Us

Here at TDI Air, it's been our pleasure to serve East Texans with quality heating and cooling services for the past 50 years. Please feel free to contact us to learn more about our service guarantees, warranties, products and services. Now's the perfect time to get an AC tune-up before the dog days of summer hit. We have many convenient appointments for you to choose from and look forward to hearing from you soon!